Frequently Asked Questions
Everything you need to know about your Calibre Furniture experience.
What is the typical delivery timeframe for furniture orders?
Delivery times vary based on your location and stock availability. In-stock items are typically dispatched within 2-5 business days. Once shipped, metro deliveries usually take 3-7 business days, while regional areas may take up to 14 business days.
Do you offer assembly services for your products?
Most of our furniture is delivered flat-packed to ensure safe transit. While we provide comprehensive assembly instructions, we can recommend professional third-party assembly services in major metropolitan areas upon request.
What is your return policy if I change my mind?
We offer a 14-day change-of-mind return policy on most items, provided they are in original, unassembled packaging. Please note that return shipping costs and a restocking fee may apply. Custom-made or 'Final Sale' items are excluded.
Are Calibre Furniture products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty covering structural defects and workmanship. This warranty ensures your investment is protected against any production-related issues.
Can I request a specific delivery date and time?
While we cannot always guarantee an exact time, our freight partners will contact you via SMS or email to provide a delivery window. For large items, the courier will typically call 24-48 hours in advance to coordinate a suitable day.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay to make your home transformation more accessible.