Returns & Exchanges
At Calibre Furniture, we stand by the quality of our designer pieces and offer a 14-day return period to ensure your home shopping experience is seamless and satisfying. If your selection isn't the perfect fit for your space, we are here to assist with a straightforward exchange or refund process.
Initiate Your Request
Contact our customer care team within 14 days of delivery with your order number and photos of the item in its original packaging to receive a Return Authorization.
Prepare for Pickup
Ensure the furniture is disassembled and securely repacked in its original boxes; our logistics partners require original packaging to prevent transit damage.
Scheduled Collection
Once approved, we will coordinate a professional courier service to collect the items from your address at a time that fits your schedule.
Inspection and Refund
Upon arrival at our warehouse, our quality control team will inspect the items, and your refund or credit note will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing